Our understanding of service goes beyond the usual!

To keep our customers’ plants in operation for a lifetime, we offer everything from pre-sales and ramp-up to what we call classic service, all with best-in-class engineering. More than 15% of our employees are exclusively involved in this area and are available to our customers in all phases of collaboration.

We are able to maintain a classic service response time of 24 to 48 hours in all relevant markets – that’s how we keep more than 10,000 IWK machine installations worldwide running around the clock.

Find out more in our service brochure


Conversions and upgrades
Obsolescence management
Format parts center


Maintenance contracts
Field service and remote maintenance
Spare parts


Training and support
Production support

Our experts are ready to help and support you. You are very welcome to reach out to your direct point of contact or get in touch using the details below.


Lola Clemente
Director Global Parts Business 
+49 7244 9680