• Regular plant inspections coordinated with the customer
• Early identification of parts that need replacement and continuous monitoring of the plant status (on a contractual basis)
• Reduction in unforeseen periods of machine downtime by means of targeted maintenance
• Well-informed recommendations of specialists in the best interests of our customers, taking into account specific production-related requirements

Installation and commissioning

• On-site installation by trained service engineers
• Enhanced production efficiency enabled by qualified service engineers

Maintenance and repairs

• Parts replacement by experienced specialists
• Replacement parts guaranteed
• Comprehensive evaluation of the equipment and recommendations for potential improvements (such as upgrades)
• Emergency breakdown service

Remote maintenance

• Enabling of online access to your machine’s control unit
• Data can be used for conducting performance analyses such as those relating to KPIs
• Recommendations for maintenance and upgrades based on the operating data
• Remote diagnosis can quickly resolve technical problems
• Customers benefit from our established industry experience and a high level of plant reliability

Spare parts at the highest level  

Our employees receive regular training to ensure they meet high expectations in terms of quality and speed when it comes to providing our customers with spare parts. As our machines and plants are designed to offer the maximum possible service life, we frequently offer the provision of spare parts far beyond the usual ten years. Our spare parts portfolio comprises:

• Commercial parts: Standard parts such as valves, bearings, chains, pneumatic components, drive elements, and gearboxes
• Parts produced by IWK: Complex parts such as tools, format parts, and drive shafts
• Assembly groups: Pre-assembled parts and components, such as closing stations and conveyors